More Arts .Orgs on Twitter!

An updated list of arts organizations on Twitter: 

 

ldn_snf / London Sinfonietta

Balletmiami / Cuban Ballet Miami

WNYBallet / Western NY Ballet

BoulderBallet / Boulder Ballet

joffreyballet / The Joffrey Ballet

PghBallet / Pittsburgh Ballet

ALSymphony / Alabama Symphony

SanDiegoSymph / San Diego Symphony

HouSymphony / Houston Symphony

fairfaxsymphony / Fairfax Symphony

NYYouthSymphony / NY Youth Symphony

FryeArtMuseum / Frye Art Museum

longbeachopera / Long Beach Opera

KravisCenter / Kravis Center

BocaRatonMusem / BocaRatonMuseum

aspenmusic / Aspen Music Festival

SymphonyNS / Symphony Nova Scotia

CityBalletSD / City Ballet SD

CincyPlay / Cincinnati Playhouse

cincinnatichoir / Cincinnati Choir

nationalballet / national.ballet.ca

DallasSymphony / Dallas Symphony

amaopera / Amarillo Opera

peninsulasymph / Peninsula Symphony

DetroitSymphony / Detroit Symphony

ncsymphony / NC Symphony

PortsSymphOrch / Portsmouth Symphony

CO_Symphony / Colorado Symphony

seattlesymphony / Seattle Symphony

CarolinaBallet / Carolina Ballet

NVBallet / NV Ballet Theatre

BalletDM / Ballet Des Moines

scottishballet / Scottish Ballet

ColoradoBallet / Colorado Ballet

MetOpera / Metropolitan Opera

SeattleOpera / Seattle Opera

LyricOperaSD / Lyric Opera SD

TheAtlantaOpera / The Atlanta Opera

FlaglerMuseum / Flagler Museum

CalgaryOpera / Calgary Opera

HouGrandOpera / Houston Grand Opera

philamuseum / Phila. Museum of Art

Opera_North / Opera North

MarinSymphony / Marin Symphony

spokanesymphony / Spokane Symphony

gvillesymphony / Greenville Symphony

coronasymphony / Corona Symphony

FVSymphony / Fox Valley Symphony

V_S_O / Vancouver Symphony

Indy_Symphony / Indy Symphony

TorontoSymphony / Toronto Symphony

SanFranSymphony / San Fran Symphony

C_S_O / Columbus Symphony

londonsymphony / London Symphony Orch

OrlandoBallet / Orlando Ballet

okcballet / Oklahoma City Ballet

AtlantaBallet / Atlanta Ballet

TBTheater / Texas Ballet Theater

opera_exhibit / OPERA Amsterdam

sarasotaopera / Sarasota Opera

OperasCanadian / Operas Canadian

WNOtweet / Welsh National Opera

OperaColumbus / Opera Columbus

RoyalOperaHouse / Royal Opera House

cincinnatiopera / Cincinnati Opera

VancouverOpera / Vancouver Opera

NashvilleBallet / Nashville Ballet

sfballet / San Francisco Ballet

HoustonBallet / Houston Ballet

BirminghamOpera / Birmingham Opera Co

SacramentoOpera / Sacramento Opera

MNOPERA / The Minnesota Opera

AustinOpera / Austin Lyric Opera

kcopera / Lyric Opera of KC

NashvilleOpera / Nashville Opera

LondonLyric / London Lyric Opera

CanadianOpera / CanadianOperaCompany

ChicagoOpera / ChicagoOperaTheater

FlorentineOpera

BaltSymphony / Baltimore Symphony

chicagosymphony / Chicago Symphony

PhilOrch

LACOtweets / LA Chamber Orchestra

operatheater / Center City Opera

vaopera / Virginia Opera

operaboston / Opera Boston

ARSymphony / Arkansas Symphony

nashvillesymph / Nashville Symphony

atlantasymphony / Atlanta Symphony

nwsymphony / New World Symphony

MuseumModernArt / Museum of Modern Art

Box Office vs. Group Sales

My newest (cyber) friend is Erin Vargo who is the Audience Development and Group Sales Manager at The 5th Avenue Theatre in Seattle.  She recently sent me a very interesting blog post from the off-stage right blog:

Better box office and front of house service keeps your customers coming back – almost as much as your programming

She accompanied the link with her thoughts:

In my past life, I worked in marketing and PR for big box retail (Borders, followed briefly by B&N), and I am in total agreement about the massive disconnect between the “front lines” and the folks who often make the decisions.

We happen to have some of the best frontline staff anywhere, here at the theatre. And there’s certainly less of a gap in terms of the people who actually provide customer service and the folks in director-level positions. BUT still – for group sales in particular – I think we can learn from this.

As sellers of group tickets, as caretakers of the “big evening out” for people, as customer service representatives ourselves, we directly affect our income by virtue of the service we provide, and the information we gather. We have changed several practices here, based on repeated feedback from customers (for example, allowing multiple credit cards to be added and charged for a group; adding phone access to promotions formerly accessible online only, etc.). Then we let them know that we listened and changes our ways because we value them. It makes a difference.

How do you see our role? Do you have thoughts about the dynamic the employees on the front-lines as sources for positive change? I’m interested to know what you think.

I would like to ask this same question to all of you out there:  what are your thoughts?