01
Phase 1 — Listen
Diagnose the humans, the org, and the real problem.
Before building anything, I get human. I learn the organization from the inside: its people, its audiences, its moment of transition, and the actual problem underneath the symptoms.
What I do
- —Audit the current marcom function, channels, tools, and data
- —Map every audience segment as real people — their motivations, behaviors, and where they actually are
- —Interview stakeholders, leadership, and (where relevant) the board
- —Define what “right audience, right time, right message, right channel” means for this organization
- —Surface the real problem the transition is creating — not just the one they think they have
Deliverable
A marcom diagnostic and audience map that gives leadership a clear, honest picture of where they stand and where the gaps are.